Refund

Last modified 23th January 2023

At Rishtaa.pk, our commitment is to offer users a reliable platform to find their life partners. We understand that situations may arise where a user may seek a refund. This Refund Policy outlines the terms and conditions for considering and processing refunds.

Eligibility for Refund:

Refund requests are considered within 15 days of the original purchase or transaction date. A valid reason must be provided to be eligible for a refund.

Grounds for Refund:

• Subscription Cancellation: Refunds may be considered if a user cancels their premium subscription within the eligible refund period.
• Technical Issues: Refunds may be granted for technical issues preventing platform access.

Non-Refundable Services:

Certain services like profile boosts and featured listings are non-refundable, once utilized.

Refund Process:

Users can initiate a refund request by contacting our customer support team at contact@rishtaa.pk with necessary details. Our team will review and respond promptly.

Refund Method:

Approved refunds will be processed using the original payment method. Processing times vary by payment provider.

No Refund for Violation of Terms:

Users violating terms or engaging in fraud are ineligible for refunds.

Changes to Refund Policy:

Rishtaa.pk reserves the right to modify this policy, with users notified of changes through our website or other channels.

Contact Information:

For questions, users can reach our support team at contact@rishtaa.pk. Users agree to abide by this policy while using the platform, with Rishtaa.pk making the final refund decisions.

Submitting a Refund Request:

To initiate a refund, complete the online refund request form on our website or download the form to submit manually. Ensure accurate purchase details and compliance with our refund policy.

Submit Online:

Note: Confirm your understanding of Rishtaa.pk's refund policy by checking the box before submission for a smooth process.